Discrete Packaging and Shipping
Here at Kannakart, we understand how important it is to our customers that we ship your purchases discreetly. Everything we ship will be through plain cardboard boxes, nothing to mark glass pipes or smoking related items. Our shipping labels do not say Kannakart, and we do everything we can to ensure our packages are discrete. All labels will say “KK Returns”
Our packages are shipped to you in either a plain brown box or a USPS priority mail box. Nowhere on the outside of your package will you see the words “Kannakart”.
We do not ship to anyone under the age of 21 years old.
“Kannakart” will appear on your credit card statement. We cannot change this as this is against Visa/Mastercard regulations. We apologize in advance for any inconvenience this may cause.
Kannakart reserves the right to add a signature requirement to any order at our discretion for security reasons. This is to prevent fraud and underage orders. We are very serious about preventing illicit orders.
We can not guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances.
We ship all products from the USA to anywhere in the U.S. and Canada. We ship anywhere in the USA for free. All shipments to Canada are a flat rate of $9.95.
Shipping Times and Shipping Speed
Please note that the shipping time does not include the processing time for packaging up and creating orders. Once your order is placed, our shipping team works hard to get that order packaged and sent to you. Orders are generally shipped out within 48 hours of being placed. In rare cases of holidays or special sales, processing times can be between 3-5 days. Orders are not packaged up on U.S Holidays and other instances in which the postal services are closed. Shipping times do not guarantee package arrival date.
All of our packages are shipped out via USPS, UPS, or Fedex. Tracking labels are sent out via email once the package is picked up by the post office. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service.
Items Broken in Shipping
Please visit our Refunds and Exchange Policy page for more information on broken items and processing a replacement or refund.